embed signage

You've set up your screen and expect it to be 4K but wait... it's showing a different resolution in embed - here are some things to check.

The Device Resolution doesn't seem correct on the Devices page in embed

If you have a content with audio but you're not hearing anything, check these areas to be sure your content is setup correctly.

I have no sound.

Update Samsung TIZEN 3.0 / SSSP v5 display firmware via USB

Find out how to get your device back online

Offline Device

Android device offline

Chrome device offline

LG WebOS device offline

Mac OS offline

Samsung SSP (v2 or v3) Offline

Samsung Tizen SSP (v4+) Offline

Windows device offline

If you are using the device controller feature but find it is not working, here are a few steps to help troubleshoot.

Why is the Device Controller not working?

Here are some things to check if you're having issues with video playback on a device.

Why is my video not playing?

This article describes possible solutions to scheduling issues.

Why are my schedules not working?

Some Windows devices have encountered small download errors if updating from v3.4.2, here we show you how to get back up and running.

Not downloading files after Windows app update from 3.4.2 to 4.0.*

Using the website widget it is possible to show a website within a zone in a layout, however not all websites will display.

Why is my website not showing?

Step by step guide to manually update SSSP v4 screens to 2160.1 firmware via USB.

Update Samsung Tizen SSSP v4 (Tizen v2.4) display to 2160.1 manually via USB

Some platforms support remote troubleshooting, in which case you'll be able to remotely wipe files and relaunch the embed app at the click of a button.

Troubleshooter - Remote Troubleshoot Devices

Details about Error 153 video configuration error on YouTube and Sky News apps in embed signage.

YouTube / Sky News Error 153

Drew Harding

Ty Howden

Daniel Cruickshank

A collection of article to help users troubleshoot issues with their digital signage.

Troubleshooting

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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