Troubleshooting

A collection of article to help users troubleshoot issues with their digital signage.

Ty Howden avatar Drew Harding avatar Dan Thody avatar +1
17 articles in this collection
Written by Ty Howden, Drew Harding, Dan Thody and 1 other

I have no sound.

If you have a content with audio but you're not hearing anything, check these areas to be sure your content is setup correctly.
Drew Harding avatar
Written by Drew Harding
Updated over a week ago

The Device Resolution doesn't seem correct on the Devices page in embed

You've set up your screen and expect it to be 4K but wait... it's showing a different resolution in embed - here are some things to check.
Drew Harding avatar
Written by Drew Harding
Updated over a week ago

Update Samsung TIZEN 3.0 / SSSP v5 display firmware via USB

Drew Harding avatar
Written by Drew Harding
Updated over a week ago

Offline Device

Find out how to get your device back online
Dan Thody avatar
Written by Dan Thody
Updated over a week ago

Android device offline

Is your Android device offline?
Dan Thody avatar
Written by Dan Thody
Updated over a week ago

Chrome device offline

Is your Chrome device offline?
Dan Thody avatar
Written by Dan Thody
Updated over a week ago

LG WebOS device offline

Is your LG WebOS device offline?
Dan Thody avatar
Written by Dan Thody
Updated over a week ago

Mac OS offline

Is your Mac OS device offline?
Dan Thody avatar
Written by Dan Thody
Updated over a week ago

Samsung SSP (v2 or v3) Offline

Is your Samsung SSP device offline?
Dan Thody avatar
Written by Dan Thody
Updated over a week ago

Samsung Tizen SSP (v4+) Offline

Is your Samsung Tizen device offline?
Dan Thody avatar
Written by Dan Thody
Updated over a week ago

Windows device offline

Is your Windows device offline?
Dan Thody avatar
Written by Dan Thody
Updated over a week ago

Why is the Device Controller not working?

If you are using the device controller feature but find it is not working, here are a few steps to help troubleshoot.
Daniel Cruickshank avatar
Written by Daniel Cruickshank
Updated over a week ago

Why is my video not playing?

Here are some things to check if you're having issues with video playback on a device.
Ty Howden avatar
Written by Ty Howden
Updated over a week ago

Why are my schedules not working?

This article describes possible solutions to scheduling issues.
Drew Harding avatar
Written by Drew Harding
Updated over a week ago

Not downloading files after Windows app update from 3.4.2 to 4.0.*

Some Windows devices have encountered small download errors if updating from v3.4.2, here we show you how to get back up and running.
Daniel Cruickshank avatar
Written by Daniel Cruickshank
Updated over a week ago

Why is my website not showing?

Using the website widget it is possible to show a website within a zone in a layout, however not all websites will display.
Daniel Cruickshank avatar
Written by Daniel Cruickshank
Updated over a week ago

Update Samsung TIZEN™ (sssp v4, tizen 2.4) display to 2005.4 manually

Step by step guide to manually update TIZEN™ firmware.
Drew Harding avatar
Written by Drew Harding
Updated over a week ago