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Not downloading files after Windows app update from 3.4.2 to 4.0.*
Not downloading files after Windows app update from 3.4.2 to 4.0.*

Some Windows devices have encountered small download errors if updating from v3.4.2, here we show you how to get back up and running.

Daniel Cruickshank avatar
Written by Daniel Cruickshank
Updated over a week ago

If you have recently updated your embed signage Windows application from v3.4.2 and you are now unable to download content to the device,  please carry out the below steps:

  1. Navigate to C:\\Users\***SelectDeviceUsername****\AppData\Local

  2. Delete any folder called ’embed’ or ’embed signage’

  3. Navigate to C:\\Users\***SelectDeviceUsername****\AppData\Roaming

  4. Delete any folder called ’embed’ or ’embed signage’

  5. Relaunch the embed signage application

If the problem is not solved after following these steps, please contact our support team.

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